01ACCESS
Ex-employees who can still open the CRM
Offboarding revokes email and forgets everything else. Zoho, HubSpot and Sugar accounts stay live for people who left last year, half the team runs on admin roles, and a shared login or two still floats around in a note somewhere.
02SECRETS
API keys living in spreadsheets and chat
Every integration ever built left a credential behind, full-scope tokens pasted into a Google Sheet, AWS keys in a Slack thread, secrets committed to a repo three years ago and never rotated. Any one of them is the whole database.
03PROOF
A security questionnaire you can’t answer
A big customer or your insurer sends 200 questions about encryption, access reviews and incident response. You know the honest answers are “not sure”, and the deal, or the premium, now depends on changing them.
04BACKUPS
Backups nobody has ever restored
A nightly job writes to a bucket and everyone hopes. Nobody has timed a full restore, the CRM isn’t in the backup plan at all, and the first real test is scheduled for the worst possible day: the day you actually need it.