Turn every call into CRM intelligence.

Speech-to-text, sentiment and close-rate signals on every conversation, landing in Zoho, HubSpot or Sugar as fields, tasks and alerts your team already works from. No new tool to adopt.

Book a listening session ↗Explore capabilities

written case studies

public client reviews

10 yrs

founder in CRM systems

Call · inbound lead

outbound · rep: J. Cole

REC 12:47

REP…happy to walk through the rollout timeline this week.

CLIENTHonestly, price is my main concern at this point.

FLAGSobjection: pricing · sentiment: positive · next_step: quote

78%

positive sentiment

43:57

talk / listen

+12%

close signal

Teams we have built for

Intelligent Call Center

Challenges Approach Services Process Outcomes Stack

Book a call ↗

Your calls vanish the moment they end.

Thousands of hours of customer truth, recorded and then buried. Here's what that costs, and what we wire in against it.

01NOTES

CRM notes say 'good call', the recording disagrees

Reps summarize from memory, hours later, in one line. The most important record in your pipeline is thin, biased and late.

02COACHING

Coaching runs on anecdotes, not evidence

Managers hear maybe 1% of calls. The objection your whole team keeps fumbling is sitting in the other 99%, teaching no one anything.

03SIGNALS

Buying signals die in the recording archive

Competitor mentions, pricing pushback, next-step commitments, captured on every call, searchable on none, acted on by luck.

04HANDOFFS

Follow-ups depend on whoever remembered to log it

No task, no timeline entry, no alert. Deals slip in the gap between hang-up and CRM, and nobody sees it happen.

Our fix: put the call inside the CRM record.

Call intelligence fails when it lives in yet another dashboard. We build it into the contact timeline your team already opens fifty times a day, nine years of CRM engineering is the difference.

Bring us three recordings →

Wire telephony to CRM first

Before any AI, every call, recording, metadata, outcome, lands on the right contact timeline automatically. Dialpad, Aircall, RingCentral or whatever you run.

Dialpad–CRM syncTimeline loggingCall outcomes

Score what moves your pipeline

Sentiment, talk ratio, objections, competitor mentions, next-step detection, tuned on your calls and your sales process, not generic labels.

Custom signalsObjection tagsNext-step detection

Turn signals into CRM actions

Scores become fields, tasks, alerts and sequences: at-risk deals flagged, follow-ups created, managers pinged, inside the CRM, not another dashboard.

Auto tasksDeal alertsFollow-up sequences

Coach from the whole picture

Scorecards and call libraries built from 100% of conversations. Praise and correction both come with a timestamped clip attached.

Auto QA scorecardsCall libraryTrend dashboards

From dial tone to insight

All AI & Data services

Telephony–CRM Integration

Dialpad · Aircall · RingCentralZoho · HubSpot · SugarClick-to-call

Transcription & Call Logging

Speech-to-textSpeaker separationAuto timeline notes

Sentiment & Call Scoring

SentimentTalk / listen ratioObjection tagging

Close-Rate & Deal Signals

Win predictorsRisk flagsCompetitor mentions

Real-Time Agent Assist

Live promptsBattlecardsCompliance nudges

Coaching & QA Scorecards

100% auto QACall librariesRep scorecards

Workflow Automation

Auto follow-upsTask creationEscalations

Analytics & Dashboards

Team dashboardsPipeline insightsExec reporting

How call intelligence goes live

Five stages, each with named deliverables. Hover a stage to see what you get.

/ 05

Map the calls

01Map the call flow

One workshop to map inbound and outbound flows, teams, systems and consent requirements, and name the signals worth scoring plus the KPI they should move.

Call-flow mapSignal shortlistTarget KPI & baselineCompliance checklist

02Connect & capture

We wire your phone system to the CRM: recordings, metadata and outcomes flowing to the right records automatically, with consent and retention handled in the flow.

Telephony–CRM syncRecording pipelineConsent & retention setupTimeline logging live

03Tune the models

Transcription vocabulary, sentiment and signal models are tuned on your real calls, then validated against a human-reviewed sample before anyone sees a score.

Custom vocabularyTuned scoring modelsAccuracy reportReview workbench

04Wire in the actions

Scores become CRM fields, auto tasks, alerts and sequences. Managers get dashboards; reps get next steps; nobody gets another tab to keep open.

CRM fields & viewsAuto tasks & alertsFollow-up sequencesManager dashboards

05Coach & improve

Monthly reviews tie call scores to pipeline outcomes. We check model drift, add new signals as your sales motion evolves, and keep per-call cost predictable.

Monthly KPI reviewDrift checksNew signal rolloutsTeam enablement

Call intelligence in spotlight

All case studies

←

→

Solar sales, warehouse and commissions moved from Monday.com to Zoho One in under a month

Solar EnergyZoho Customization

< 1 monthfrom Monday.com to live on Zoho One

View case study ↗

“Encloud has been doing an outstanding job on the Zoho project. Their work displays a high level of expertise and attention to detail. They consistently meet deadlines and deliver top-quality results.”

Autargy Solar

Vendor search cut by 75%, and PrimeDumpster's sales rose 40%

Waste ManagementCustom Web Apps

+40%sales, once quotes got fast

View case study ↗

“Time to find the right vendor dropped by 75%, so callers get answers while they are still on the phone.”

Project review

PrimeDumpster, 140 people

Tasmania.com stopped writing quotes by hand and lifted conversion 35%

Travel & TourismMiddleware & Integrations

15+ hof manual work removed every week

View case study ↗

“Encloud were great to work with. They delivered our Zoho CRM automation project on time and budget and to a high quality. Recommended.”

Tasmania.com

Two years embedded in Packt's product squads as their CRM and data engineer

PublishingCRM Engineering

2 yearsembedded in Packt's product squads

View case study ↗

“Encloud has been exceptional for us as a contractor over a full period of 2 years. They embedded themselves in our squads with absolutely no issue. Attentive, professional and they certainly know their stuff. We would not hesitate to re-hire.”

Packt

Zoho solutions shaped around how Ennoble Care actually works

HealthcareZoho Customization

Zohosolutions shaped around the care team's needs

View case study ↗

“Encloud was a pleasure to work with and worked with me to create solutions that addressed our needs in Zoho. They were creative problem-solvers and were able to advise us on the best way to attack each problem.”

K. Lane

Ennoble Care

A custom SuiteCRM module that runs Label LLC's insurance policies the way the team works

InsuranceSuiteCRM Development

1 modulebuilt for insurance policies, fitted to the workflow

View case study ↗

“5 stars all the way, this is the team to use for SuiteCRM. Experienced, did the work in the time I thought was reasonable, and were able to advise us on the correct way to do a few things. They built a custom module to handle insurance policies and set the system up to flow with our workflow.”

S. Meitz

Label LLC

ImageThink's SugarCRM got the custom features and reports its standard setup could not give

Creative ServicesSugarCRM Development

Customfeatures, cross-module fields and repaired reports

View case study ↗

“Encloud's work with our SugarCRM instance was nothing short of spectacular. They helped us build custom features, relate fields across modules and fix reporting issues, and were always willing to jump on a call. I couldn't recommend their work more.”

M. M.

ImageThink

One pod wires your phones, your CRM and the AI between them.

Telephony engineer, ML engineer and CRM specialist, the same three people from first recording to full rollout, and after.

Case studies written with the client named

Public client reviews quoted word for word

10 yrs

The founder building CRM systems

The stack behind the calls

Your existing phone system stays. We wire the intelligence around it.

Telephony & voice

Speech & language AI

CRM & workflow

Data & pipelines

Serving & monitoring

We plug into the phone system you already run, no rip-and-replace.

DDialpad

TTwilio

Aircall

RRingCentral

Zoom Phone

Book a listening session, not a sales call.

45 minutes with a call-AI engineer. Bring three recorded calls, leave with a transcript-quality read, the signals worth scoring, and the CRM fields they'd land in.

✓No obligation, no prepared pitch

✓NDA on request before you share recordings

✓Consent & compliance walkthrough included

12 reviewspublic client reviews on Upwork and direct

“Encloud is a team I have worked with on several projects. They truly understand Sugar and Suite and translate our customers' requirements into actionable solutions that scale in a CRM system and across an organization.”

CRMExperts

Prefer to pick a time? Book a free 30-minute callChoose a slot on the calendar, or use the form below and we reply within one business day.Pick a time ↗

Tell us about your calls

I'm okay with Encloud contacting me about this request. No newsletters, no list-selling. *

Book my session ↗

We reply within one business day. Your details never leave Encloud.

Frequently asked questions

Wondering whether your phone setup can do this? Bring the question to a listening session, with your recordings in the room.

Talk to a call-AI engineer →

Which phone systems do you support?+

Dialpad, Aircall, RingCentral, Zoom Phone and Twilio-based stacks out of the box, and most VoIP platforms with an API or webhooks. If your system exposes recordings and call events, we can wire it.

Do our reps have to change how they work?+

No. Capture happens behind the dialer they already use, and insights land as CRM fields, tasks and alerts. The most common feedback is that reps stop writing notes, and the CRM gets more accurate.

How accurate is transcription with our industry jargon?+

We build a custom vocabulary from your product names, competitors and terms, tune on your real calls, and validate against a human-reviewed sample. You see the accuracy report before go-live.

What about recording consent and regional laws?+

Consent prompts, one-party vs. two-party rules and retention policies are configured in the call flow itself, region by region. We set it up with your counsel's requirements, practical guidance, not legal advice.

Real-time or after the call?+

Both. Post-call scoring and logging is the standard rollout; live agent assist (prompts, battlecards, compliance nudges) is an optional layer once the foundation is in.

Which CRMs do you integrate with?+

Zoho, HubSpot and SugarCRM natively, it's what we've engineered for nine years. Other CRMs and helpdesks via API. Scores land as fields and views your admins can build on.

How do you handle PII and call data security?+

Redaction of sensitive spans, encryption in transit and at rest, least-privilege access and audit trails, running in your cloud accounts. HIPAA-ready delivery for healthcare teams.

What does it cost to run month to month?+

Cost scales with call minutes, so we engineer for it: model right-sizing, batching and caching keep per-call cost predictable. You get a cost dashboard next to the quality one.

Latest insights

Read all posts

Call IntelligenceFEATURED

The 90-second window: why call notes written after lunch are fiction

Jun 2026 · 7 min read→

Conversation AI

Sentiment scores are useless without your sales process

Generic labels vs. signals tuned to how your deals actually move.

May 2026 · 6 min read→

Compliance

Recording consent across regions: a practical setup guide

One-party, two-party and GDPR, handled in the call flow, not a policy doc.

May 2026 · 5 min read→

Coaching

What changes when managers hear 100% of calls, not 1%

Auto-QA scorecards and the end of anecdote-driven coaching.

Apr 2026 · 6 min read→