Turn every call into CRM intelligence.

Speech-to-text, sentiment and close-rate signals on every conversation, landing in Zoho, HubSpot or Sugar as fields, tasks and alerts your team already works from. No new tool to adopt.

Book a listening session ↗Explore capabilities

5K+

calls scored every month

90s

from hang-up to CRM record

98%

of clients stay with us

Call · Meridian Mfg

outbound · rep: J. Cole

REC 12:47

REP…happy to walk through the rollout timeline this week.

CLIENTHonestly, price is my main concern at this point.

FLAGSobjection: pricing · sentiment: positive · next_step: quote

78%

positive sentiment

43:57

talk / listen

+12%

close signal

Teams running call intelligence with Encloud

NORTHBRIDGEmeridianStratos✚CaremontorbitaBLUESUMMIT

Intelligent Call Center

Challenges Approach Services Process Outcomes Stack

Book a call ↗

Your calls vanish the moment they end.

Thousands of hours of customer truth, recorded and then buried. Here's what that costs, and what we wire in against it.

01NOTES

CRM notes say 'good call', the recording disagrees

Reps summarize from memory, hours later, in one line. The most important record in your pipeline is thin, biased and late.

02COACHING

Coaching runs on anecdotes, not evidence

Managers hear maybe 1% of calls. The objection your whole team keeps fumbling is sitting in the other 99%, teaching no one anything.

03SIGNALS

Buying signals die in the recording archive

Competitor mentions, pricing pushback, next-step commitments, captured on every call, searchable on none, acted on by luck.

04HANDOFFS

Follow-ups depend on whoever remembered to log it

No task, no timeline entry, no alert. Deals slip in the gap between hang-up and CRM, and nobody sees it happen.

Our fix: put the call inside the CRM record.

Call intelligence fails when it lives in yet another dashboard. We build it into the contact timeline your team already opens fifty times a day, nine years of CRM engineering is the difference.

Bring us three recordings →

Wire telephony to CRM first

Before any AI, every call, recording, metadata, outcome, lands on the right contact timeline automatically. Dialpad, Aircall, RingCentral or whatever you run.

Dialpad–CRM syncTimeline loggingCall outcomes

Score what moves your pipeline

Sentiment, talk ratio, objections, competitor mentions, next-step detection, tuned on your calls and your sales process, not generic labels.

Custom signalsObjection tagsNext-step detection

Turn signals into CRM actions

Scores become fields, tasks, alerts and sequences: at-risk deals flagged, follow-ups created, managers pinged, inside the CRM, not another dashboard.

Auto tasksDeal alertsFollow-up sequences

Coach from the whole picture

Scorecards and call libraries built from 100% of conversations. Praise and correction both come with a timestamped clip attached.

Auto QA scorecardsCall libraryTrend dashboards

From dial tone to insight

All AI & Data services

Telephony–CRM Integration

Dialpad · Aircall · RingCentralZoho · HubSpot · SugarClick-to-call

Transcription & Call Logging

Speech-to-textSpeaker separationAuto timeline notes

Sentiment & Call Scoring

SentimentTalk / listen ratioObjection tagging

Close-Rate & Deal Signals

Win predictorsRisk flagsCompetitor mentions

Real-Time Agent Assist

Live promptsBattlecardsCompliance nudges

Coaching & QA Scorecards

100% auto QACall librariesRep scorecards

Workflow Automation

Auto follow-upsTask creationEscalations

Analytics & Dashboards

Team dashboardsPipeline insightsExec reporting

How call intelligence goes live

Five stages, each with named deliverables. Hover a stage to see what you get.

/ 05

Map the calls

01Map the call flow

One workshop to map inbound and outbound flows, teams, systems and consent requirements, and name the signals worth scoring plus the KPI they should move.

Call-flow mapSignal shortlistTarget KPI & baselineCompliance checklist

02Connect & capture

We wire your phone system to the CRM: recordings, metadata and outcomes flowing to the right records automatically, with consent and retention handled in the flow.

Telephony–CRM syncRecording pipelineConsent & retention setupTimeline logging live

03Tune the models

Transcription vocabulary, sentiment and signal models are tuned on your real calls, then validated against a human-reviewed sample before anyone sees a score.

Custom vocabularyTuned scoring modelsAccuracy reportReview workbench

04Wire in the actions

Scores become CRM fields, auto tasks, alerts and sequences. Managers get dashboards; reps get next steps; nobody gets another tab to keep open.

CRM fields & viewsAuto tasks & alertsFollow-up sequencesManager dashboards

05Coach & improve

Monthly reviews tie call scores to pipeline outcomes. We check model drift, add new signals as your sales motion evolves, and keep per-call cost predictable.

Monthly KPI reviewDrift checksNew signal rolloutsTeam enablement

Call intelligence in spotlight

All case studies

←

→

Every sales call transcribed, scored and coached, inside the CRM

B2B SaaSCall intelligence

Stratos

5K+calls scored every month

View case study ↗

“Dialpad calls land in Zoho with sentiment and close-rate signals. We coach from evidence now.”

Marcus Hale

VP Sales, Stratos

Every portal lead called back within the hour, verified by the calls

Real EstateRouting + logging

NORTHBRIDGE

<1 hrfollow-up on every portal lead

View case study ↗

“Missed-call alerts and auto-logged outcomes closed the gap between hang-up and CRM.”

Priya Menon

VP Sales, Northbridge Realty

QA on 100% of patient scheduling calls, without adding headcount

HealthcareAuto QA

✚Caremont

100%of calls QA-scored automatically

View case study ↗

“We went from sampling twenty calls a month to scoring all of them, HIPAA constraints respected throughout.”

Sandra Ellis

Director of Patient Access, Caremont

38% shorter handle time after live prompts on order-status calls

RetailAgent assist

orbita

38%shorter average handle time

View case study ↗

“Reps see the order, the history and the next step while the customer is still talking.”

Rosa Delgado

Head of Operations, Orbita

Zero missed disclosures across six months of advisory calls

Financial ServicesCompliance monitoring

BLUESUMMIT

0missed disclosures in six months

View case study ↗

“Every required phrase is verified on every call. Audit prep went from weeks to a report export.”

James Whitaker

Director of Risk, BlueSummit

One pod wires your phones, your CRM and the AI between them.

Telephony engineer, ML engineer and CRM specialist, the same three people from first recording to full rollout, and after.

5K+

Calls scored every month per client, on average

4 wks

Typical time from kickoff to first scored calls in CRM

98%

Of clients stay with us year over year

The stack behind the calls

Your existing phone system stays. We wire the intelligence around it.

Telephony & voice

Speech & language AI

CRM & workflow

Data & pipelines

Serving & monitoring

We plug into the phone system you already run, no rip-and-replace.

DDialpad

TTwilio

Aircall

RRingCentral

Zoom Phone

Book a listening session, not a sales call.

45 minutes with a call-AI engineer. Bring three recorded calls, leave with a transcript-quality read, the signals worth scoring, and the CRM fields they'd land in.

✓No obligation, no prepared pitch

✓NDA on request before you share recordings

✓Consent & compliance walkthrough included

4.9 / 5average across 120+ engagements

“We coach from evidence now. Every one-on-one starts with two clips, one to praise, one to fix.”

Marcus Hale

VP Sales, Stratos

Tell us about your calls

I'm okay with Encloud contacting me about this request. No newsletters, no list-selling. *

Book my session ↗

We reply within one business day. Your details never leave Encloud.

Frequently asked questions

Wondering whether your phone setup can do this? Bring the question to a listening session, with your recordings in the room.

Talk to a call-AI engineer →

Which phone systems do you support?+

Dialpad, Aircall, RingCentral, Zoom Phone and Twilio-based stacks out of the box, and most VoIP platforms with an API or webhooks. If your system exposes recordings and call events, we can wire it.

Do our reps have to change how they work?+

No. Capture happens behind the dialer they already use, and insights land as CRM fields, tasks and alerts. The most common feedback is that reps stop writing notes, and the CRM gets more accurate.

How accurate is transcription with our industry jargon?+

We build a custom vocabulary from your product names, competitors and terms, tune on your real calls, and validate against a human-reviewed sample. You see the accuracy report before go-live.

What about recording consent and regional laws?+

Consent prompts, one-party vs. two-party rules and retention policies are configured in the call flow itself, region by region. We set it up with your counsel's requirements, practical guidance, not legal advice.

Real-time or after the call?+

Both. Post-call scoring and logging is the standard rollout; live agent assist (prompts, battlecards, compliance nudges) is an optional layer once the foundation is in.

Which CRMs do you integrate with?+

Zoho, HubSpot and SugarCRM natively, it's what we've engineered for nine years. Other CRMs and helpdesks via API. Scores land as fields and views your admins can build on.

How do you handle PII and call data security?+

Redaction of sensitive spans, encryption in transit and at rest, least-privilege access and audit trails, running in your cloud accounts. HIPAA-ready delivery for healthcare teams.

What does it cost to run month to month?+

Cost scales with call minutes, so we engineer for it: model right-sizing, batching and caching keep per-call cost predictable. You get a cost dashboard next to the quality one.

Latest insights

Read all posts

Call IntelligenceFEATURED

The 90-second window: why call notes written after lunch are fiction

Jun 2026 · 7 min read→

Conversation AI

Sentiment scores are useless without your sales process

Generic labels vs. signals tuned to how your deals actually move.

May 2026 · 6 min read→

Compliance

Recording consent across regions: a practical setup guide

One-party, two-party and GDPR, handled in the call flow, not a policy doc.

May 2026 · 5 min read→

Coaching

What changes when managers hear 100% of calls, not 1%

Auto-QA scorecards and the end of anecdote-driven coaching.

Apr 2026 · 6 min read→