01SPRAWL
Eleven tools doing the work of five
Sales bought one CRM, support bought another, ops lives in spreadsheets and three project tools. Every team optimized locally; nobody owns the total. The overlap alone is often a mid-five-figure line item hiding in plain sight.
02RENEWALS
Six-figure decisions made in the renewal week
Contracts auto-renew or expire under deadline, so the biggest software decisions of the year get made with no alternatives priced, no usage data pulled, and no leverage. The vendor knows your renewal date better than you do.
03GLUE
Everything connected by exports and one person
CSV downloads, a tangle of undocumented Zaps, and a spreadsheet only Dave understands. The integrations were never designed, so every new tool adds fragility, and every departure is a small crisis.
04VENDOR
Advice from people paid to sell you software
Reseller "roadmaps" reliably end at their own license. When the person recommending the platform earns a margin on it, you’re not getting strategy, you’re getting a quote with extra steps.