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ImageThink's SugarCRM got the custom features and reports its standard setup could not give
ImageThink ran on SugarCRM but needed features it did not have, fields that related across modules, and reports that actually worked. Encloud built the features, wired the modules together and fixed reporting, on a call whenever the team needed one.
ImageThink · Creative Services
Custom
features built into SugarCRM
Related
fields across modules
Fixed
reporting, end to end
ClientImageThink
IndustryCreative Services
ProjectSugarCRM customisation and support
TechnologiesSugarCRM · custom modules and fields · reporting
01 · The problem
Where it hurt
ImageThink, a visual strategy firm, ran its business on SugarCRM and kept hitting the edges: features that did not exist, information stuck in one module that was needed in another, and reports that did not add up. They needed a partner who could build, relate and repair, and who would get on a call to understand the problem first.
01
Missing features
The business needed things SugarCRM did not do out of the box.
02
Fields locked in single modules
Data in one module needed to relate to another to be useful.
03
Reports that did not add up
Reporting issues that made the numbers hard to trust.
02 · 04 · What's in the full study
01
The system diagram
4 components and how the data moves between them
02
Custom features
Built to need
03
Relating modules
Cross-module fields
04
Reporting repaired
Fixes
05
Working style
Always available
06
What changed
3 outcomes after go-live, with the numbers behind them
IN THE STACKS
“Encloud's work with our SugarCRM instance was nothing short of spectacular. They helped us build custom features, relate fields across modules and fix reporting issues, and were always willing to jump on a call. I couldn't recommend their work more.”
MM
M. M.
ImageThink
