Vendor search cut by 75%, and PrimeDumpster's sales rose 40%

Custom Web AppsPHASED BUILD, ONGOING PARTNERSHIP

A 140-person dumpster rental company was losing callers to a slow vendor search. A React widget inside Zoho CRM, backed by a routing engine on AWS, now finds the nearest vendors by real driving distance in seconds.

PrimeDumpster · Waste Management

75%

less time to find the right vendor

+40%

sales conversion

60%

less friction in the sales process

ClientPrimeDumpster

IndustryWaste Management

Team size140 people

ProjectCRM implementation and custom development

TechnologiesZoho CRM · Zoho Creator · React.js · AWS · OpenStreetMap (OSRM) · PHP · MySQL

01 · The problem

Where it hurt

PrimeDumpster rents dumpsters through a nationwide vendor network. Growth and customer satisfaction were being held back by slow, unstructured operations, while the company was in the middle of migrating from its legacy Dockit system to Zoho. They needed faster, more reliable service delivery that would convert more of the people who called.

01

Slow vendor search

The existing search widget crawled when reps tried to locate available dumpsters in a zipcode, creating bottlenecks on every call.

02

Unstructured invoicing

No standard way to generate and deliver invoices, so billing and payment tracking were inconsistent.

03

No vendor management

No ratings, no communication log and no service-area tracking, which made quality control guesswork.

04

No approval workflow

Reps had no structured way to propose pricing that needed internal sign-off.